Incompetence

Standard bank's home loans department is an absolute nightmare to deal with as you can only apply online and speak to a call centre agent and they are not very informed. You can'tt speak to a home loans person whom you can explain to that you have already paid for the renovations and would like to consolidate the expenses with the extended bond which will reduce your monthly expenses obvioulsy and that the value of your property has now doubled. The agent capturing your application has no clue about this and does not consider this either. Your email that you include this information just gets deleted without BEING read (got the status report of my emails). NO ONE ever calls you back to say the bond was declined and the reasons around this or is even interested in consulting a way forward. NO valuation has even been done!! One would think that Standard bank have people working for them that understand these concepts and that consults with the customer before making a decision specially where there is NO RISK to the bank as the value of the property exceeds the bond by double!! Would I really default on my bond risking my investment of over a million? No wonder voted the worst bank.