incompetence

I called the Standard bank regarding help with their \user friendly"website . The first consultant that I spoke to tried to help me for 30 minutes with no feat. She showed no understanding of the website she offered to transfer the call to the Standard bank web team. The call went back into the queue of which I waited for 20 minutes. When the web team consultant picked up the phone she seemed like she new want she was doing but after anther 20 minutes I realized that this was another time wasting imbecile"