Incompetence

I went to pay my credit card and the machine says there is no account associated with the card. I phone and because of the no account associated with the card, I cannot get past the voice prompts. I finally phone lost cards and they say there is a RICA problem (which was done not very long ago). I finally went to the branch and after queuing for nearly an hour and barely moving, I had to leave and go back to work. Now, I can live without using the card BUT what about my debit orders? What about the penalties and interest they will charge for late payment through no fault of mine? I was never contacted to be told to RICA again by the bank at any stage. What now? I cannot get off work again until next week. With every will in the world to pay, they are making it impossible to do so.