Incompetence

This is my second incident in 2 months where I had to leave the bank to go to another branch. First i wanted to transfer funds which they were unable to do. Secondly, today I wanted to increase my limit as their *********** on-line banking cannot do that. I was shows from teller to info desk to the self-help service only to be told that they still cannot increase my limit. This is ridiculous!! I wasted almost 2 hours in the bank with no resolution. The *********** assistant rudely told me that I needed to see a personal banker to increase my limit. Standard Bank's on-line banking is a dismal failure, I though going to their branch in Strand would help, but the utter incompetency and nonchalance attitude of the staff almost gave me a heart attack. This is highly upsetting and as a valued client, the service should be much better.