INCOMPETENCE

I app**** for a credit card 5 weeks ago as I am going to London, this was more than enough time to get the card according to Charmaine Seroot. Today I am sitting with no card and no response from Standard Bank Brooklyn.<br> According to Nico the team leader Charmaine had not given me all the paper work I needed to sign and the credit card department did not notify her of the this either. I had to pull this information out of them as Charmaine would not tell me what happened. when I contacted her concerning my card she said I need to pay an extra R350 for the card to be sped up which I was happy to do. it was not done either. When I complained, Nico eventually contacted me apologised and sent Tsolo to bring me the docs needed for signing. Nico said the card would take 3 days, meaning today. I heard nothing so went on to try to get a hold of them again. Lerato called me as Charmaine has been reluctant to contact me at all, even though I have been civil and very patient. Lerato says no only Teusday, the day before I leave for London. I am sure they will not be in time. This has been super stressful for me. I am totally disappointed with Standard bank. Nico has not called to say why????