ST
Susan T
1 reviews | Active since Jan 2020
29 Jan 2020, 12:22
Incompetence
Absolutely disgusting that I get incorrect information. I want a settlement amount on a credit card that was paid in October 2018. MB D have no record of this and Standard Bank can't trace it. I am willing to pay a second time to get my credit straight although not fair. Now MBD say I owe on accounts that are paid up with letters to prove it and yet they will not give me a settlement on the one account that is listed by Standard Bank? I have wasted money on calls to MB D not even legal division or call center can assist. Emails sent are not answered? WHAT can I do to get a settlement urgently on this account?
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Replies (2)
Standard Bank's replyOfficial
30 Jan 2020, 04:47Hello Susan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply30 Jan 2020, 04:47
Official
Hello Susan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
21 Feb 2020, 13:14Dear Susan Tovey
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply21 Feb 2020, 13:14
Official
Dear Susan Tovey
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***