Incompetance Staff

<p>I have been a Standard Bank customer for almost 28 years, and am very upset with what happed. On the 16th of January 2017 I went to buy food and tried paying with my debit card and it decline then I tried with my Cheque card and it also decline and I knew I was still within my overdraft limit. I then paid with my credit card. On the 18th I went to Northmead Square branch to find out what is going on. Only to be told that my cheque account had been closed for not being used. A querie was logged only to recieve a sms sayingit was resolvedand I would recieve a call with the details. I am still waiting for this call today the 27th. I then went into Brakpan branch on the 23rd only to be told that the incorrect queiried had been logged. They then logged a new request that was due on the 26th, on the 26th I got another sms to say that it was still under investigation. I went into the Brakpan branch today the 27th to see what is going on, only to be told that the account should never have been closed and that the debit balance has been written off. I did not recieve any phone calls to addvise me that this was going to happen. The Consultant at Brakpan branch tried to find out who closed that account and no one wants to take ownership of this. This is not what I would call good customer service. What happend to customer service and accountability.</p>