Incompentence and still pass the buck

I went to the branch 27/03/2015 because I could not access my account. The branch spoke to Sefora reference number *** and said that the account will be rectified between 24 to 48 hours. On the 20th of May I tried to access my account . The same problem existed. I whent into the branch the 22th. The branch spoke to Nobuhle at 13h01 who gave a watered down excuse and want to alter the account. On Friday 22 at 13h55 an email was sent to Shaheeda Hadien. STILL nothing after TWO MONTHS