Incompentant Sevice

I'm sharing my disappointment of Standard Bank which I have been a loyal bond holder with them for 13 years. I'm writing this so I can get some assistance from a manager or senior member. It seems that standard bank have different protocols and procedures when you speak to different sales people. I have the right to say this because last year October 2019 I sent my deceased dads documents to standard bank to be removed from the bond. I called numerous times with no assistance or communication with regards to the matter of removing my dad from the bond. Its now a year later. I app**** for a readvance and a further bond and wanting information for the intrest rate which will determine whether i will accept the offer given. I did recieve a form for the readvance to be ccompleted and was told to take it to standard bank. I went to the the standard bank at Mall @ Reds and the consultant called to get information and we spoke to someone that told me I must accept the offer on the system. I asked if it was for the readvance and he said yes. Yesterday I recieved an email for the proposel for the further bond and I was not happy with the interest rate because I am currently paying 5.4% and they wanted to give me 7.42%. I spoke to Siphwe from standard bank and told him I'm not happy with the rate and he said he will forward a motivation. Today I recieved a messaged saying my application is already with an attorney when I have not accepted the offer and asked for a review of the intrest rate yesterday. Please can standard bank inform me how the application was accepted and sent to the attorneys without my approval. Through the process I kept speaking with different consultants who were getting the amount and term incorrect which shows a lack of knowledge working for a big organization such as standard bank. I would not recommend standard bank due to the service I have recieved. Their slogan should read it can be.