AM
Adam M
1 reviews | Active since Jul 2020
14 Feb 2026, 13:00
Incoming forex payment release
This is the zecond time I am struggling to receive a personal forex payment. The APP is NOT working on this, although I updated it. You receive an email from SB that the finds are received, but for you to retrieve it, you must complete a form which takes them ages to send to you. You must then print the form, complete it, email it back to them and then ,if they have time, they will do it. This for lousy sums around R4k. My previous one took a week!!!!! Sort out your APP!! I sent an email to receive the forms on a Friday 8am. By Saturday 1pm....no form as yet???? Terrible service. And like I said, not my first time
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Feb 2026, 13:05Good day Adam,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply14 Feb 2026, 13:05
Official
Good day Adam,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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AM
Adam M's updateReviewer Update
16 Feb 2026, 17:38As at 16 Feb, 17h36, the forex is still not in my account even after receiving a phone call from SB on Staurday afternoon 14 Feb. There was a quick reaction the hello peter submission, but still no action
AM
Adam M's update16 Feb 2026, 17:38
Reviewer Update
As at 16 Feb, 17h36, the forex is still not in my account even after receiving a phone call from SB on Staurday afternoon 14 Feb. There was a quick reaction the hello peter submission, but still no action
Standard Bank's replyOfficial
18 Feb 2026, 15:23Good day Adam,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Standard Bank's reply18 Feb 2026, 15:23
Official
Good day Adam,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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