JF
Joe F

1 reviews | Active since Feb 2010

08 Feb 2017, 09:55

Incoming Forex clearance

<p>Standard bank is suppose to render a service to their customers. They are only looking at their own interest!!</p> <p>I have incoming forex every month and they send me a letter last year that I can sign and then they will clear my Forex every . I rep**** to them and said that i will clear this personally every month. </p> <p>January I cleared my money , this month they clear my money automaticaly seeing that the Dollar was weak . This happened last also once when the Dollar is weak . So you are not looking to the best interest of you customers only for your self interests!!</p> <p> </p>

0
Replies (3)
Standard Bank
Standard Bank's reply08 Feb 2017, 14:30
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply14 Feb 2017, 11:17
Official

Dear Joe

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter is being addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre;

***

JF
Joe F's update14 Feb 2017, 16:03
Reviewer Update

Standard bank loaded again my standing instruction that I will give permission to clear my money on my account. I still lost a lot of money due to them doing what they want when they want to .

No option was even given to me to reverse the money!! Only that I was paid out 0.01 higher than th eclosing of the day ... if I did it my normal way I would have had a much higher rate.