Incapable staff

So the Long Beach Mall Standard Bank branch Fish Hoek, first lost all my beneficiaries by linking a new card to my profile, then they reloaded all of them, now I have the beneficiaries showing on my phone app but all my beneficiaries are not showing on my PC Standard Bank page? Also I asked to have my TAX Certificate sorted, I still cannot access it either on my app or PC under Home Loan. I spent 5 hours fixing this with staff and with the manager, and until now, nothing is sorted. Everything is just a huge mess! I demand an urgent special appointment! And by that I mean NO QUEUE! I am honestly on the verge of moving all my accounts over to Absa or Capitec! No delays!