Incapable of simple requests

I requested months ago that my private banker close my accounts, other than my home loan. She closed my current account, but omitted closing my credit card. Later I received a notification that my credit card is in arrears , which I have not used in years. I called in to close the account and they did so, however, it was still showing up on my internet banking. I send a request to the email address listed on the website to resolve that. They informed me that I must call another number, which I did, they then said they are not the right people and I must call another department to escalate...really. <br> <br> The matter was escalated weeks ago and yet the account remains visible on my internet banking.<br> <br> So glad I left Standard Bank.