KM
Kgomotso M

1 reviews | Active since Jun 2009

20 Mar 2018, 17:44

Incapable of efficient service

Standard Bank is one bank that will cause you a huge inconvenience in your life. We have since been trying to close an account and take what’s ours but for some reason STANDADR BANK HAS BEEN HOLDING OUR FUNDS RANSOM. As a result we cannot meet certain extremely sensitive, urgent and important obligations. What is the point of providing a service to clients when it’s only to your benefit. 1 you put the account on lockdown... WHY??? Only God knows. 2. You REFUSE to let us take our funds and close the account.... what do you not have that money or do you have other uses for it??? 3. You are incapable of assisting us with this matter. You are the WORST bank EVER!!!! And you wonder why we want to close this account we have with you. What pathetic service.

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Replies (3)
Standard Bank
Standard Bank's reply21 Mar 2018, 03:28
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply27 Mar 2018, 08:28
Official

Dear Kgomotso

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply27 Mar 2018, 16:20
Official

Dear Kgomotso

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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