1 reviews | Active since Dec 2019
Incapable, inefficient Bank
Terrible Online Banking staff in branch not capable to sort out issues
I switched cellphone handsets, tried to log in to standardbank banking app. could not do it, it instructed me to go to the branch, the branch could not sort it out, they put me on the phone with customer service. seemed that they still used the first card number(that i opened in 1990's somewhere) for my banking app. Standardbank do not update card numbers when they expire!
now they updated it for me. I only have 1 cheque account(so not much space for confusion.....but oh am i wrong!!) logged in, now all my beneficiaries are gone!? now they dont want to help me over the phone! i must go into the branch AGAIN!? no EAP limit, so i cant do any transfers....have to call again to ASk to increasse my EAP!?
I can just say....frustration frustration....
I have to reload ABSA & FNB, with no issues!
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***