RL
Reinhardt L
1 reviews | Active since Mar 2012
15 Dec 2020, 06:39
Inappropriate bank fees
Went in to pick up my new debit card and my account statement shows that to confirm my PIN cost me R10.00. That is part of the bank's account management fee, and should not cost me extra. This is shocking and in principle ****************, and the bank has the audacity to publicly declare that they are keeping fees under control, only to hide new ones under other 'normal' bank services.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
15 Dec 2020, 12:38Dear Reinhardt
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply15 Dec 2020, 12:38
Official
Dear Reinhardt
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
RL
Reinhardt L's updateReviewer Update
22 Dec 2020, 11:56This a such a generic reply from SBSA and does not even refer to my query in the slightest. You should be ashamed!
RL
Reinhardt L's update22 Dec 2020, 11:56
Reviewer Update
This a such a generic reply from SBSA and does not even refer to my query in the slightest. You should be ashamed!
Standard Bank's replyOfficial
28 Dec 2020, 12:37Dear Reinhardt
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply28 Dec 2020, 12:37
Official
Dear Reinhardt
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's replyOfficial
30 Dec 2020, 08:51Dear Reinhardt
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply30 Dec 2020, 08:51
Official
Dear Reinhardt
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
RL
Reinhardt L's updateReviewer Update
09 Feb 2021, 09:43eMails not received. Pls ensure they are forwarded to ***
RL
Reinhardt L's update09 Feb 2021, 09:43
Reviewer Update
eMails not received. Pls ensure they are forwarded to ***