Inadequate service - SBIB

A claim was lodged with SBIB on 27/03/2015. I inquired on the progress of the assessment on 02/04 and was informed that they had not received the report and would mail the assessor. <br> On the 08/04 I called SBIB again and the report was not yet received. Only after another 3 calls to them did they perform further follow up. The report was received on 09/04 and this can be put down to my persistent efforts.<br> On the 09/04 my claim was approved and the panelbeater would pick up the vehicle the next day.<br> On the 15/04 I decided to follow up with the panelbeater to confirm that the vehicle was in their possession. I called SBIB determine the delay, yet they were unsure of the location of the vehicle and had not followed up on the pick up. Delivery to the panelbeater was on 16/04.<br> On 22/04 I called to obtain a car hire extension due to the delays and was informed that I need management approval and they would return my call. I called again on 23/04 and was given a number to call. The manager I informed me a response would be received on 23/04. I had to call again on 24/04 to get the response which was provided by a consultant at 16:30 on that Friday, the car was due back in 3 days.