Inadequate service and *********** consultant

<p>I have been banking with Standard bank for more than 10 years and after speaking to the 5th consultant whom made me feel useless and stupid when asking for basic clarity.</p> <p>My question started after I got the call that my account is over limit, I couldn't understand when Saralee Smuts (the consultant) informed me that some merchants don’t collect their funds immediately and the balance would be incorrect.</p> <p>Clearly Standard bank's system is useless and *********** that we are being punished for the merchant’s mistakes. I believe that no purchases should go through if my account is over limit, otherwise it can never be my fault as I was misled that I still have sufficient balance in my account.</p> <p> </p> <p>I requested previous 5 consultants including; Saralee Smuts, for the formal letter (to be emailed) explaining how my account was over the limit and how does it suddenly become my problem because I am tired of getting harassed with sms and calls.</p>