KM
Kedibone M
1 reviews | Active since Feb 2019
05 Sept 2025, 11:34
Inadequate service
I have just paid up my home loan with Standard Bank. I have also received the balance of my home loan payment paid into my bank account. Standard Bank has handed the Bond cancellation over to the attorney to cancel the bond.
The attorney has requested a Letter of Confirmation with my banking details. I have informed the attorney that Standard Bank has settled all outstanding monies. The attorney advised that they still require to have a copy of the letter . I have requested the letter through CS Admin HL JHB on 2 September 2025, I have received an email to say this request has been resolved. I have sent a follow-up and still received nothing.
What does it take to receive the letter from Standard Bank?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Sept 2025, 11:42Good day Kedibone,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Sept 2025, 11:42
Official
Good day Kedibone,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
KM
Kedibone M's updateReviewer Update
05 Sept 2025, 19:05Thanks to Gorden Bila who was helpful and patient while assisting me with my request, much appreciated. The matter is resolved.
KM
Kedibone M's update05 Sept 2025, 19:05
Reviewer Update
Thanks to Gorden Bila who was helpful and patient while assisting me with my request, much appreciated. The matter is resolved.
Standard Bank's replyOfficial
06 Sept 2025, 07:49Dear Kedibone,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Sept 2025, 07:49
Official
Dear Kedibone,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***