AK
Arrie K
1 reviews | Active since Jun 2021
30 Dec 2024, 16:45
Inadequate ***** protection from Standard Bank
Very poor accounts security and ***** prevention from Standard bank. Latest case on my business account a *****ulent Cheque Card was issued by Standard Bank and *****ulently linked to my business cheque account. (Standard bank case no. 2024-########44) 34 Transactions went off my account in December and when reported Standard bank could not see that the card was linked to my account in any way. Transactions going off though. Name on card is also ****. Seems like someone in the bank is issuing a *****ulent card and then linking the card at transaction time and then delinking after transactions are done so that the bank cannot see any links when reported. I do not trust their ***** department either as first case handler confused the issue and stated that she could not stop the *****ulent card as she cannot see the card no. ? When I phoned in again the next handler said it was there for all to see and gave me all the info and stopped the card. This was our second incident this year. Previous case standard bank allowed *****ulent internet purchases of R48,209-40 as online debit card purchase whilst debit card limits are R10,000-00. Also, transactions were allowed without requiring an OTP to my phone? Refund took 2 months. International Transaction fees refund took 5 months. Debit card transaction fees still not refunded. Have no choice but to move banks for all my accounts. (Personal and business) Don't think my money is safe and service extremely poor. Also, electronic banking platform for business was changed and it has almost become impossible to effectively transact.
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
30 Dec 2024, 16:51Good day Arrie,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Dec 2024, 16:51
Official
Good day Arrie,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
AK
Arrie K's updateReviewer Update
30 Dec 2024, 16:56Omitted to say that I will also be opening a ***** case at SAPS against Standard Bank as someone from outside cannot obtain a cheque card by themselves and link and delink it on Standards Bank's platforms. When cases are closed the bank also does not share the detail of the investigations. An account owner has the right to know. This time round I will most definitely find out how it happened, probably through the SAPS case I am about to open against Standard bank.
AK
Arrie K's update30 Dec 2024, 16:56
Reviewer Update
Omitted to say that I will also be opening a ***** case at SAPS against Standard Bank as someone from outside cannot obtain a cheque card by themselves and link and delink it on Standards Bank's platforms. When cases are closed the bank also does not share the detail of the investigations. An account owner has the right to know. This time round I will most definitely find out how it happened, probably through the SAPS case I am about to open against Standard bank.
Standard Bank's replyOfficial
30 Dec 2024, 17:10Good day Arrrie,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Dec 2024, 17:10
Official
Good day Arrrie,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
AK
Arrie K's updateReviewer Update
03 Jan 2025, 09:08Have been contacted by lady from Standardbank and way i to the conversation she informed me that she could not handle the case because she is not authorized to handle business accounts. So my question is: Did you not even bother to read the complaint properly? So who's going to phone now?
AK
Arrie K's update03 Jan 2025, 09:08
Reviewer Update
Have been contacted by lady from Standardbank and way i to the conversation she informed me that she could not handle the case because she is not authorized to handle business accounts. So my question is: Did you not even bother to read the complaint properly? So who's going to phone now?
AK
Arrie K's updateReviewer Update
15 Jan 2025, 11:41And the silence from Standard os deafening! Have not been contacted by the correct department once!! Please don't reply to tbis message saying the case is receiving your attention, because it is not.
AK
Arrie K's update15 Jan 2025, 11:41
Reviewer Update
And the silence from Standard os deafening! Have not been contacted by the correct department once!! Please don't reply to tbis message saying the case is receiving your attention, because it is not.
Standard Bank's replyOfficial
15 Jan 2025, 12:19Good day Arrie,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Jan 2025, 12:19
Official
Good day Arrie,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
AK
Arrie K's updateReviewer Update
21 Jan 2025, 11:29I do not care what the level of service is you strive for. I care what the level of service is you actually give, which has been extremely poor for the last 4 years!
Your polite excuses actually mean nothing because nothing changes.
Still absolute silence on the case?
Your polite excuses actually mean nothing because nothing changes.
Still absolute silence on the case?
AK
Arrie K's update21 Jan 2025, 11:29
Reviewer Update
I do not care what the level of service is you strive for. I care what the level of service is you actually give, which has been extremely poor for the last 4 years!
Your polite excuses actually mean nothing because nothing changes.
Still absolute silence on the case?
Your polite excuses actually mean nothing because nothing changes.
Still absolute silence on the case?
Standard Bank's replyOfficial
21 Jan 2025, 12:48Good day,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jan 2025, 12:48
Official
Good day,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
AK
Arrie K's updateReviewer Update
28 Jan 2025, 17:10How pathetic. Again just a standard automated response. Truth is your security is compromisen from within so you rather say nothing. Still just silence! Will make a nice montage and storyline for social media. Truth about Standard Bank should be put out there.
AK
Arrie K's update28 Jan 2025, 17:10
Reviewer Update
How pathetic. Again just a standard automated response. Truth is your security is compromisen from within so you rather say nothing. Still just silence! Will make a nice montage and storyline for social media. Truth about Standard Bank should be put out there.
Standard Bank's replyOfficial
28 Jan 2025, 17:17Good day Arrie,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jan 2025, 17:17
Official
Good day Arrie,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
AK
Arrie K's updateReviewer Update
04 Feb 2025, 18:00When? Did you see the date of the original review in Hello Peter? More than a month now! Simple, Standard Bank *****ulently issued a cheque card and linked it to my account. You don't know how to fix it, just give my money back so that I can move on to a new bank.
AK
Arrie K's update04 Feb 2025, 18:00
Reviewer Update
When? Did you see the date of the original review in Hello Peter? More than a month now! Simple, Standard Bank *****ulently issued a cheque card and linked it to my account. You don't know how to fix it, just give my money back so that I can move on to a new bank.
Standard Bank's replyOfficial
05 Feb 2025, 08:44Good day Arrie,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Feb 2025, 08:44
Official
Good day Arrie,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***