Inadequate Proof of Payment for Student Loan Tuition Fees

I am extremely disappointed with the service I’ve received from Standard Bank regarding my Student Loan Without Surety. My tuition fees were only paid after I escalated the issue in June, even though the rest of the loan (rent and study material) was paid in February with proper proof of payment.

Since the beginning of November , I’ve spoken to about 10 consultants, yet I still have not received proper proof of payment for my tuition fees. The documents I’ve been sent are incomplete and unusable for university purposes.

This situation has caused unnecessary delays and stress. I need clear, official proof of payment urgently, and an explanation for why this has taken months to resolve.