Inadequate, Atrocious or appalling customer service

<p>So today I was at Standard Bank in Verulam and I was told to wait in the enquiries que because, the service consultants were too busy to assist. 15 min later still in the que the service consultant area was still as empty as it was when I came in.... 1 person waiting for someone at the tellers and services consultant's talking amongst themselves and a few on the phone with not a single clients in their booths.... when I asked the service host or adviser why couldn't the consultants assist was given a below adequate response because my matter was not a 'sale', Makes matters worse when I asked to speak to the manager because I felt that we were being punked... And that the service delivery needed improvement they too were nowhere to be found. Standard Bank worst service I personally ever encountered. Eventually had to leave still without any assistance or joy.</p>