Inadequate Assistence

I am trying to obtain basic information regarding an insurance policy that I have running with Standard Bank.<br> <br> I need the information urgently to attend to an administrative matter. I have started the process in January 2015, but I have been unable to get the issue resolved.<br> <br> I have requested the information a record 7 times, each time getting a reply much later that the promised deadline of 3 - 5 working days, and the only response I get is a forward of the incorrect same information.<br> <br> I am fed up with this person not reading the e-mails and simply ignoring my requests!!!!!