Inactive Policy

Good Day<br> <br> I called Standard Bank credit card division on the 28th of May 2015. According to my knowledge, the insurance policy was active to cover my credit card. When I asked for a policy number, the consultant said that I will receive my documents in 30 days time.<br> <br> When I called on 09-11-2015 to request my policy documents, I was advised that there was no active policy.<br> I was advised that the voice recordings will be listened to. I called back on 10-11-2015, the agent could not tell me who was assisting me & there isn't any records of my query logged. Now I have to wait for another agent to listen to the voice recordings before providing a solution. In the interim, I don't have cover. In the event of any incident, I should have had cover as I knew that the policy was active but it turns out that there isn't an active policy!!!<br>