ZH
Zeenat H

1 reviews | Active since Jun 2017

04 Nov 2019, 14:34

Inactive Account not closed and accruing fees

My standard bank account has been inactive for almost 8 months, I switched all my debit orders almost 7 months ago. The account has been accruing fees to date whereas this account should have been closed or frozen. Please can this account be closed because it is causing financial issues for me. only the fixed deposit was closed in January. all the account has been accruing is fees on the account of all different things, including overdraft fees however I do not have an overdraft. as per the NCA an account that has not been in active for over 3 months should have been frozen or closed which has not happened with the account nor was I receiving any notification indicating that the account is still being debited. I need this account to be closed immediately and these fees disputed as the account is inactive.

0
Replies (1)
Standard Bank
Standard Bank's reply04 Nov 2019, 14:52
Official
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
***