Inability to supply me with complete e-statements

I've banked with Standard Bank for 30 years. In December 2014 they talked me into receiving their 'free' e-statmements via email.<br> When the Striata files arrive in my inbox I save them in a folder for later reference. 2 weeks ago (9/1/16) I download the statements so I can start working on my provisional tax only to discover that every month has only half a statement, from the 18th of each month to the end of that month. 2 weeks of numbers are missing from every single statement.<br> I phoned their 0860 number on Sat 16 Jan, was shunted around for 90 minutes then told I had to email their e-statements dept, which I did, only to be told by them to phone the 0860 no.<br> I must now pay for those statements (almost R700) to be sent to me so that I can complete my tax submission in time.<br> They also told me that they don't have my email address in their system so they can't help. ***? They sent my half-statements to that same email address!!<br> And they can't change my ****en name on my account to my married name without closing the account and opening a new one. This is a business account! Embarrasingly *********** service.