Inability to resolve Client Query

I would like to express my disappointment with Standard Bank and its employees. I have recently tried to pay my student fees however due to my error I had incorrectly placed my student number as the account number.

To date I have gone back and forth with service advisors and UNISA trying to resolve said issue. They have literally lead me on a trail to nowhere, all so that I can be given false hope and in turn accumulate sufficient days such that the query can reach 40 days and my request for assistance be rejected.

I have dealt with the branch in Pinetown, the call Centre, the complaints resolution Centre and credit card division. I performed all the necessary steps they have advised including forwarding proof of payment and also apply for a recall. Which was later all a waste of time and energy.

What was even more disappointing is that your consultants had informed me that they launched an inquiry into the matter and assured me that the money was correctly paid to the said UNISA account however unable to provide me with a letter or audit trail.

Nevertheless I have cut my losses and now learnt my lesson, STANDARD BANK is pathetic and the consultants reflect even more poorly. Never have I felt so helpless. I am currently in arrangements to close my account as well as my sons, home loan will be moved over to a competitor . I refuse to conduct any further business dealings with Standard Bank!