MK
Motshabi K
1 reviews | Active since Dec 2013
04 Feb 2020, 16:56
Inability to meet customer demand
My bank card has expired and I just got turned away from the Centurion Mall branch because they are uncle to issue me with a new card as they are out of stock.
I am in desperate need of the card, I need to transact with it and they have no idea of when they will have the cards in stock.
Am I with the right bank? Shouldn't there be an employee who specifically checks stock availability? How is this my problem? How do you expect to attract new customers when your business is run like a kiosk?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Feb 2020, 03:54Hello Motshabi
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply05 Feb 2020, 03:54
Official
Hello Motshabi
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***
MK
Motshabi K's updateReviewer Update
05 Feb 2020, 14:18Has this issue been resolved? Can I now collect my U count card from the Centurion Mall?
MK
Motshabi K's update05 Feb 2020, 14:18
Reviewer Update
Has this issue been resolved? Can I now collect my U count card from the Centurion Mall?
Standard Bank's replyOfficial
19 Feb 2020, 14:35Dear Motshabi
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply19 Feb 2020, 14:35
Official
Dear Motshabi
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***