Inability to manage their own issues

I have now emailed Standard Bank 5 times with 1 response. I say one response because the two responses I have received were identical, copy paste kind of response. Your new online banking site is nothing less than disgusting. I was forced by your system to log into the new system even when the old one worked fine. Anyway, The new system reset my EAP limit to zero, deleted all my beneficiaries and disallows me to transfer between my own accounts. So after receiving a 2nd email regurgitated by one of the staff i went into the branch ( as advised in a one liner email), i was helped after waiting in a line by a very pleasant lady and the lady there showed me on her system that all my beneficiaries were there, my EAP limit was correct and there were no restrictions on my account, in fact on her side there was not one single issue, she even turned her screen and showed me. She said there should be no issues and maybe should try again as all seems well. I once again log in this morning assuming all is well. Guess what ?????? same issues as before . I will not be going into a branch, there is a reason I bank online. Now either fix it or give me access to log into the old site again. I have never in my life had this level of incompetence shown to me. Your a bank not a circus, maybe start acting like one. My emails to your agents had screen shots and explanations of what i was seeing. The fact that i got a one liner and not all questions asked were addressed or answered shows me that its a number crunching mentality and not in any way customer service centric. I have always defended Standard bank as i have never before received bad service. Great way to lose a raving fan. Ill be looking forward to receiving a call from one of your CRM's or someone from your social media team. Whoever it is, i do implore you to read what i have said and take the time to find the issue. If not the call will be very interesting indeed.