Inability to listen and comprehend!!!!

My mom has a personal account and I have a business account with standard, bank after being on the phone for over a hour on the 09-11-2017, we figured out that I as a business owner cannot do international payments, so I transferred the money to my moms priavte savings account so that I can buy the stock for my customer. After waiting for the funds to clear we needed assistance with the account transfer yet after waiting for more that 40 minutes, my airtime runs out, I recharge the phone and phone again and still be put on hold, if I ask them to phone me back, they say they cant and put me on hold....it seems to be a trend with standard bank, and if you get irritated they say dont it is rude, but all i hear is music and no assistance, is this type of inept service normal with customer care???