mM
mthokozisi M
1 reviews | Active since Jan 2019
14 Jan 2019, 11:55
Inability to deliver and unprofessionalism
Standard bank recently approved me for bond nd credit card, nd I submitted all required documents nd signed contracts, but up to now I haven't received my credit card. I'll call their consultant nd no answer nor follow ups or updates from them. I also app**** for car financing,and told them my urgent reason of a car nd they promised to speed up the process, but its been a week now and nothing from them. Standard bank is not delivering on their promises nd not professional enough to update clients accordingly.
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Replies (2)
Standard Bank's replyOfficial
14 Jan 2019, 12:55Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Jan 2019, 12:55
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
15 Jan 2019, 10:33Dear mthokozisi mtsweni
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply15 Jan 2019, 10:33
Official
Dear mthokozisi mtsweni
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***