inability to assist

Good day,<br> I called standard bank home loan this morning, and spoke to your call centre agent (Yoliswa) in connection with my home loan account. after a 30min call and not being able to reach an agreement/ understanding, i asked for a 3rd mutual person from her side to explain/ discuss my issue. she refered me to her supervisor Mr Patrick Murta, which i held for about 30min on the line with no avail. she then returned to me and said his not available bt provided advise on way forward. i think this was a biased advice as he had not heard my side of the story, displaying arrogance and not willing to listern to a client's concerns. from that call of an hour, i asked to be called back when he is available, but was told they dont call back. <br> I called again and spoke to Dineo Moloi, who was willing to listern and resolved my issue in less than 2min. her assistance was highly appreciated, and displayed good knowledge of her work. compliments to her.