QB
Quintin B
1 reviews | Active since Jan 2023
27 Mar 2025, 08:25
In the blind
How do you make payment into your overdraft account if you cannot log in to your account online, your cards have been taken, and the credit firm cannot tell you what the outstanding balance is?
Then, when you do pay money into it blindly not knowing if it's too little or too much the payment is reversed.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
27 Mar 2025, 08:29Dear Quintin,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Mar 2025, 08:29
Official
Dear Quintin,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
QB
Quintin B's updateReviewer Update
27 Mar 2025, 09:32Thank you for the reply,
I have just made another payment, could I PLEASE have a statement in any showing the outstanding balance PLEASE?
I have just made another payment, could I PLEASE have a statement in any showing the outstanding balance PLEASE?
QB
Quintin B's update27 Mar 2025, 09:32
Reviewer Update
Thank you for the reply,
I have just made another payment, could I PLEASE have a statement in any showing the outstanding balance PLEASE?
I have just made another payment, could I PLEASE have a statement in any showing the outstanding balance PLEASE?
QB
Quintin B's updateReviewer Update
01 Apr 2025, 10:36I just realised what the problem is, NDS has been using an misspelled email address, quinton@ in stead of quintin@
No wonder I have never received the necessary info.
If I am going to have a bad credit record for this mistake then perhaps I should take it up with the ombudsman before I settle the account.
No wonder I have never received the necessary info.
If I am going to have a bad credit record for this mistake then perhaps I should take it up with the ombudsman before I settle the account.
QB
Quintin B's update01 Apr 2025, 10:36
Reviewer Update
I just realised what the problem is, NDS has been using an misspelled email address, quinton@ in stead of quintin@
No wonder I have never received the necessary info.
If I am going to have a bad credit record for this mistake then perhaps I should take it up with the ombudsman before I settle the account.
No wonder I have never received the necessary info.
If I am going to have a bad credit record for this mistake then perhaps I should take it up with the ombudsman before I settle the account.
Standard Bank's replyOfficial
01 Apr 2025, 12:23Dear Quintin,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Apr 2025, 12:23
Official
Dear Quintin,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
QB
Quintin B's updateReviewer Update
25 Apr 2025, 11:49 Good day,
I have paid the outstanding balance, could I please have some kind of confirmation that the account has been closed.
I fear getting notice out of the blue AGAIN that there are payments due that I am not aware of as I have absolutely no (zero) access to the account at all.
I am approaching the ombudsman and looking for every avenue available to me as it is not my fault if NDS has been using an incorrectly spelled email address quinton@ instead of quintin@ and I never received any notifications about this problem.
Please provide proof that this matter is settled and the account closed please.
Quintin Botha
I have paid the outstanding balance, could I please have some kind of confirmation that the account has been closed.
I fear getting notice out of the blue AGAIN that there are payments due that I am not aware of as I have absolutely no (zero) access to the account at all.
I am approaching the ombudsman and looking for every avenue available to me as it is not my fault if NDS has been using an incorrectly spelled email address quinton@ instead of quintin@ and I never received any notifications about this problem.
Please provide proof that this matter is settled and the account closed please.
Quintin Botha
QB
Quintin B's update25 Apr 2025, 11:49
Reviewer Update
Good day,
I have paid the outstanding balance, could I please have some kind of confirmation that the account has been closed.
I fear getting notice out of the blue AGAIN that there are payments due that I am not aware of as I have absolutely no (zero) access to the account at all.
I am approaching the ombudsman and looking for every avenue available to me as it is not my fault if NDS has been using an incorrectly spelled email address quinton@ instead of quintin@ and I never received any notifications about this problem.
Please provide proof that this matter is settled and the account closed please.
Quintin Botha
I have paid the outstanding balance, could I please have some kind of confirmation that the account has been closed.
I fear getting notice out of the blue AGAIN that there are payments due that I am not aware of as I have absolutely no (zero) access to the account at all.
I am approaching the ombudsman and looking for every avenue available to me as it is not my fault if NDS has been using an incorrectly spelled email address quinton@ instead of quintin@ and I never received any notifications about this problem.
Please provide proof that this matter is settled and the account closed please.
Quintin Botha
Standard Bank's replyOfficial
25 Apr 2025, 11:53The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Apr 2025, 11:53
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
QB
Quintin B's updateReviewer Update
25 Apr 2025, 11:56The payment was confirmed by your attorney on 10 April already, my patience should indeed be appreciated.
Thank you
Thank you
QB
Quintin B's update25 Apr 2025, 11:56
Reviewer Update
The payment was confirmed by your attorney on 10 April already, my patience should indeed be appreciated.
Thank you
Thank you