MB
Marlene B
1 reviews | Active since Nov 2018
07 May 2025, 21:14
***** IN STANDARD BANK CHANGE OF BENEFECIARIES
On 26 September 2024, I received an SMS from Standard Bank with an update on my funeral policy — part of some “global change” across all policies. So I decided to check my details, and what do I find? My beneficiary had been changed to F Mathebula — someone I’ve NEVER heard of in my life!
I immediately contacted Standard Bank to ask WHO CHANGED IT. I’ve been waiting SIX MONTHS for an answer — and NOTHING! No response, no follow-up, no accountability.
So let me say it loud and clear: WHO CHANGED IT, STANDARD BANK?!?!?!?!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
08 May 2025, 07:02Dear Marlene
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 May 2025, 07:02
Official
Dear Marlene
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
MB
Marlene B's updateReviewer Update
28 May 2025, 21:18STANDAR BANK STILL WAITING FOR FEEDBACK?????????????????????????????????????????????????????????????????????????????????????????????????????????????
MB
Marlene B's update28 May 2025, 21:18
Reviewer Update
STANDAR BANK STILL WAITING FOR FEEDBACK?????????????????????????????????????????????????????????????????????????????????????????????????????????????
Standard Bank's replyOfficial
29 May 2025, 10:56Dear Marlene
Thank you for writing back to us.
We have followed up with our team and we will be in touch with further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We have followed up with our team and we will be in touch with further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 May 2025, 10:56
Official
Dear Marlene
Thank you for writing back to us.
We have followed up with our team and we will be in touch with further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We have followed up with our team and we will be in touch with further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
MB
Marlene B's updateReviewer Update
30 May 2025, 12:04Still waiting still no response STANDARD BANK!!!!!!!!!!!!!!!!!!!!!!!!
MB
Marlene B's update30 May 2025, 12:04
Reviewer Update
Still waiting still no response STANDARD BANK!!!!!!!!!!!!!!!!!!!!!!!!
MB
Marlene B's updateReviewer Update
04 Jun 2025, 19:12STANDARD BANK - THE ONLY RESPONSE IS THE GENERIC REPONSE -WHO CHANGED MY BENEFEIARY????? 8 MONTH STILL NO FEEDBACK JUST GETTING IGNORED??????????????
MB
Marlene B's update04 Jun 2025, 19:12
Reviewer Update
STANDARD BANK - THE ONLY RESPONSE IS THE GENERIC REPONSE -WHO CHANGED MY BENEFEIARY????? 8 MONTH STILL NO FEEDBACK JUST GETTING IGNORED??????????????