IN SHOCK - HOME LOANS

I have been with standard bank for 10 years + & i have officially had enough of their TERRRIBLE SERVICE!! <br> I've done an application for a pledge 08/10/15 sending all requested documents the same day - been checking religiously online everyday to check the status of our application as i signed an OTP a few days later so the pledge was pretty important. I phoned once the status was changed to \branch AIP"to find out what that meant i was told it meant that based on what was received the approval was in process. so i continued to wait patiently. Monday 19/10/15 i call again to find out whats happening"