1 reviews | Active since Aug 2017
In contact details amended - not satisfied
I phoned Standard Bank few weeks back asking for them to send sms'es on my son's savings account for any money coming in and going out. And I asked them to put an alternative number for the sms'es because I do not use the account so what is the use for me to receive an sms. They refused to help, I must go into the bank, for which I do not have time due to my work. Instead they use my cell number, BUT I do not get any sms'es from the bank in any case. SO, WHAT NOW????
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Dear Irma Kidson
Thank you for your posting.
I refer to our telephonic conversation and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Irma Kidson
Thank you for your posting.
I refer to our telephonic conversation and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***