1 reviews | Active since Mar 2017

12 Mar 2017, 15:55

in considered don't care

<p>we booked into a hotel and wife transfered funds from her standard bank account to mine as she lost her card. I received the sms confirming the funds was transferred. I booked into the hotel at around 10pm . My kids was fast asleep in bed and we were asked to leave the hotel as the money did not reflect in my account. we ask them to wait after 12 but still nothing. Being totally embarrassed we left the hotel a 1am and had to sleep on the road. On Friday I went to the branch and was politely told to wait 24 hour before they can do a check. it 60 hours now and still no funds. This is so discussing and in considered and no retribution from Standard Bank . Your are seriously a disappointment will make it sure to spread the word on whatever meduim I can</p>

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Replies (2)
Standard Bank
Standard Bank's reply13 Mar 2017, 10:08
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply13 Mar 2017, 10:44
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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