AJ
Andre J
1 reviews | Active since Aug 2013
10 Nov 2020, 12:04
In Branch Service
Guys, I think we are all use to slow service these days, but to wait for 2 hours at the time of writing this without anyone's assistance is shocking.
Also, I have been informed that the service is only done in the branch is also so out dated and backwards, I irge you to look at alternative Financial Service Providers with a forward thinking approach and much better processes to assist their customers.
Saving Time is saving money
Regards
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
11 Nov 2020, 04:49 Dear Andre
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply11 Nov 2020, 04:49
Official
Dear Andre
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's replyOfficial
18 Nov 2020, 12:04Dear Andre
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. I also tried calling you to no avail. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. I also tried calling you to no avail. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply18 Nov 2020, 12:04
Official
Dear Andre
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. I also tried calling you to no avail. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. I also tried calling you to no avail. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***