GD
Gavin D
1 reviews | Active since Oct 2022
25 Oct 2022, 08:01
IN BRANCH ONLY
Why, in this day and age, does a bank still require you to go into a branch to perform certain matters. Ridiculous and outdated.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
25 Oct 2022, 08:15Dear Gavin
Mobile banking is a revolutionary tool that lets you stay on top of your finances 24/7.
But that does not mean in-person banking has gone by the wayside.
There are plenty of times when it is preferred or even necessary to visit your local branch and speak to someone face-to-face.
Kindly advise reasons for branch referral.
Kindest regards, Standard Bank Hello Peter Team ***
Mobile banking is a revolutionary tool that lets you stay on top of your finances 24/7.
But that does not mean in-person banking has gone by the wayside.
There are plenty of times when it is preferred or even necessary to visit your local branch and speak to someone face-to-face.
Kindly advise reasons for branch referral.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply25 Oct 2022, 08:15
Official
Dear Gavin
Mobile banking is a revolutionary tool that lets you stay on top of your finances 24/7.
But that does not mean in-person banking has gone by the wayside.
There are plenty of times when it is preferred or even necessary to visit your local branch and speak to someone face-to-face.
Kindly advise reasons for branch referral.
Kindest regards, Standard Bank Hello Peter Team ***
Mobile banking is a revolutionary tool that lets you stay on top of your finances 24/7.
But that does not mean in-person banking has gone by the wayside.
There are plenty of times when it is preferred or even necessary to visit your local branch and speak to someone face-to-face.
Kindly advise reasons for branch referral.
Kindest regards, Standard Bank Hello Peter Team ***
GD
Gavin D's updateReviewer Update
25 Oct 2022, 08:47I was advised that I had to go into a branch to change the cell number that the pin's are sent to for online banking and on online purchases. What can be achieved face to face that cannot be achieved on a call?
GD
Gavin D's update25 Oct 2022, 08:47
Reviewer Update
I was advised that I had to go into a branch to change the cell number that the pin's are sent to for online banking and on online purchases. What can be achieved face to face that cannot be achieved on a call?
Standard Bank's replyOfficial
25 Oct 2022, 09:45Hello Gavin
We appreciate you responding to us. Due to the need for updating personal information using client finger print biometrics, which can currently only be done in our branches, personal information like as email, address, and telephone numbers must be protected against all *****-related queries.
Once this information is accurate, you can make changes to your account's communication or OTP settings.
The bank is accountable for upholding confidentiality and safeguarding the data of its clients.
Kindest regards, Standard Bank Hello Peter Team ***
We appreciate you responding to us. Due to the need for updating personal information using client finger print biometrics, which can currently only be done in our branches, personal information like as email, address, and telephone numbers must be protected against all *****-related queries.
Once this information is accurate, you can make changes to your account's communication or OTP settings.
The bank is accountable for upholding confidentiality and safeguarding the data of its clients.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply25 Oct 2022, 09:45
Official
Hello Gavin
We appreciate you responding to us. Due to the need for updating personal information using client finger print biometrics, which can currently only be done in our branches, personal information like as email, address, and telephone numbers must be protected against all *****-related queries.
Once this information is accurate, you can make changes to your account's communication or OTP settings.
The bank is accountable for upholding confidentiality and safeguarding the data of its clients.
Kindest regards, Standard Bank Hello Peter Team ***
We appreciate you responding to us. Due to the need for updating personal information using client finger print biometrics, which can currently only be done in our branches, personal information like as email, address, and telephone numbers must be protected against all *****-related queries.
Once this information is accurate, you can make changes to your account's communication or OTP settings.
The bank is accountable for upholding confidentiality and safeguarding the data of its clients.
Kindest regards, Standard Bank Hello Peter Team ***
GD
Gavin D's updateReviewer Update
25 Oct 2022, 10:00Thanks, but it would be easier to change banks, than going to a branch and standing in a mile long queue.
GD
Gavin D's update25 Oct 2022, 10:00
Reviewer Update
Thanks, but it would be easier to change banks, than going to a branch and standing in a mile long queue.
Standard Bank's replyOfficial
25 Oct 2022, 10:08Hello Gavin
We don't want to end any of our relationships with clients in this manner. We believe and pray that you'll reconsider before moving.
We do, however, believe that you will be confident in your choice.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
We don't want to end any of our relationships with clients in this manner. We believe and pray that you'll reconsider before moving.
We do, however, believe that you will be confident in your choice.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply25 Oct 2022, 10:08
Official
Hello Gavin
We don't want to end any of our relationships with clients in this manner. We believe and pray that you'll reconsider before moving.
We do, however, believe that you will be confident in your choice.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
We don't want to end any of our relationships with clients in this manner. We believe and pray that you'll reconsider before moving.
We do, however, believe that you will be confident in your choice.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***