In ability to do reversals above R200

Item: Standard Bank
Rating: 1
Author: Tsumbedzo M

The inability to reverse debit orders online or app that are above R200 and having to call in to do this is, having to hold for a long time waiting for my call to be taken. What is sad is that we have smaller banks that give this option with out you calling in and a lot of customer have complained about this yet the bank does not improve on this

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

28 Oct 2021, 13:32

Dear Tsumbedzo M

Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply28 Oct 2021, 13:32

Official

Tsumbedzo M's updateReviewer Update

20 Dec 2021, 14:33

Thank, I'm glad that it has gone up to R500.

Tsumbedzo M's update20 Dec 2021, 14:33

Reviewer Update

Thank, I'm glad that it has gone up to R500.