SN
Stefan N
1 reviews | Active since Oct 2011
27 Aug 2026, 16:14
'Improved security' reduces functionality for long time customer
After being a Standard Bank Private customer for >10 yrs. With house bond, investments, credit card etc. The bank has 'improved' their security. (DIGIME process). I am now no longer able to complete a number of functions & transactions via app or online. However, their charges are increasing significantly. This has taken MANY months to finally get response to complaint. Service going backwards.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
27 Aug 2026, 16:29Dear Stefan,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply27 Aug 2026, 16:29
Official
Dear Stefan,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's replyOfficial
28 Aug 2026, 09:57Dear Stefan,
I hope you are well.
Please note that the feedback received regarding your complaint remains unchanged.
Should you not be satisfied with the outcome, you are welcome to follow the escalation process outlined in the outcome letter provided to you.
Thank you for your understanding.
Kindest regards,
Standard Bank Hello Peter Team
***
I hope you are well.
Please note that the feedback received regarding your complaint remains unchanged.
Should you not be satisfied with the outcome, you are welcome to follow the escalation process outlined in the outcome letter provided to you.
Thank you for your understanding.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply28 Aug 2026, 09:57
Official
Dear Stefan,
I hope you are well.
Please note that the feedback received regarding your complaint remains unchanged.
Should you not be satisfied with the outcome, you are welcome to follow the escalation process outlined in the outcome letter provided to you.
Thank you for your understanding.
Kindest regards,
Standard Bank Hello Peter Team
***
I hope you are well.
Please note that the feedback received regarding your complaint remains unchanged.
Should you not be satisfied with the outcome, you are welcome to follow the escalation process outlined in the outcome letter provided to you.
Thank you for your understanding.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,