Impossible to update Fica with Standard Bank Homel

Since 28 April 2015 have been trying to update my Fica requirements - as requested by Standard bank after they just froze my account without any notification. Since then I have received a notice it has been resolved, been unblocked, blocked again and been given the run-around for almost 3 months now. Even after asking the complaints department for help, it is still not resolved. My advise for any one that has a trust account and looking for an access homeloan account: Standard Bank is the one bank you do not want to have to deal with. Today I even received an emails with the trust names written wrong and completely mixed up, it makes me wonder if anyone is even looking at my documents or if it is just passed on from one person to the next. Even the most basic needs are not met - a simple thing like writing the names from the trust entities correctly.