ND
Nico D
1 reviews | Active since Sept 2010
23 May 2023, 10:07
Impossible to stop UCount rewards from abroad
If you are oversees it seems like its impossible to close your UCount rewards program over emails. I dont use my SA cell phone number any more so I am stuck with trying to stop the service over emails. Poor service Standard Bank.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 May 2023, 10:21Dear Nico Dreyer
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 May 2023, 10:21
Official
Dear Nico Dreyer
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
26 May 2023, 10:18Dear Nico
We wish to inform you that the matter has been escalated to our Prestige banking team. We have received confirmation that the matter as been allocated and will be actioned.
Kindly await a follow-up from the team.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
We wish to inform you that the matter has been escalated to our Prestige banking team. We have received confirmation that the matter as been allocated and will be actioned.
Kindly await a follow-up from the team.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Standard Bank's reply26 May 2023, 10:18
Official
Dear Nico
We wish to inform you that the matter has been escalated to our Prestige banking team. We have received confirmation that the matter as been allocated and will be actioned.
Kindly await a follow-up from the team.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
We wish to inform you that the matter has been escalated to our Prestige banking team. We have received confirmation that the matter as been allocated and will be actioned.
Kindly await a follow-up from the team.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
ND
Nico D's updateReviewer Update
02 Jun 2023, 11:14You escalated the matter and then mark it as resolved…? The debit order for my UCount rewards was still deducted off my account on 1 June.
ND
Nico D's update02 Jun 2023, 11:14
Reviewer Update
You escalated the matter and then mark it as resolved…? The debit order for my UCount rewards was still deducted off my account on 1 June.