1 reviews | Active since Jun 2016
Impossible to speak to Standard Bank Robertson
<p>I have been a Standard bank client for over 50 years. I transact through JHB but live in McGregor and the nearest branch is Robertson. I tried today to phone Robertson Branch and used the 086 number given. Well after listening to a number of options which did not apply to me and took much of my time, I managed to get a voice that answered me. "Please, I said, I would like to speak to Standard bank Robertson. " Why - I was asked? I wish to talk to them about foreign exchange. I get put through to foreign exchange general and have to press buttons but cannot get to Robertson. I wasted more than 10 minutesto try make a simple call. I need to speak to Robertson Branch so will now have to travel 40 kilometres because Standard bank have once more proved them selves to be as un-user friendly as possible. Maybe after July it is time to leave ?</p>
Good day James Binos
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day James Binos
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Mr Binos
Thank you for allowing us time to look into your matter.
This is with reference to your complaint we have received via Hello Peter website, with regards to unanswered telephone lines at the Robertson branch.
I have notified the local markets manager responsible for this branch of your complaint. All measures have been put in place to ensure no repeat of this incident.
I apologise for the undue frustration, and for any inconvenience caused in the matter. This is not the way we want to create our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
|Standard Bank Centre | 6 Simmonds Street | Johannesburg 2001 |
Good day Mr Binos
Thank you for allowing us time to look into your matter.
This is with reference to your complaint we have received via Hello Peter website, with regards to unanswered telephone lines at the Robertson branch.
I have notified the local markets manager responsible for this branch of your complaint. All measures have been put in place to ensure no repeat of this incident.
I apologise for the undue frustration, and for any inconvenience caused in the matter. This is not the way we want to create our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
|Standard Bank Centre | 6 Simmonds Street | Johannesburg 2001 |