Impossible To Resolve a ***** Case, Impossible to get hold of a Consultant.

No Service, Impossible to get hold of a ***** consultant. On Saturday the 15/04/2023 ***** was committed on my "cloned"cheque card, putting me -R88 over over draught. Reported it straight away. Kept getting messages to advise I need to make payment arrangements.(***) Went to the bank on the 21/04/2023 to collect my new card and query the ***** case, consultant advised the investigation period was not over yet.( tel cubical) 25/05/23 and 26/04/23 tried getting hold of the ***** department collectively more than 3 Hours of holding on(***), eventually got through to a cons and was told there is no update, she transfered me to another dept, and the call gets dropped. I have now given them until cob 05/05/2023 to resolve, I will be moving my banking to another bank. I have already opened an account elsewhere, Even going to the branch they sit you down in a cubical and call ***. Standard Bank, SHAME on you!