Impossible to get service for expats

After my last complaint, I still have no resolution from Standard Bank. I was promised to have my bank card sent to me in the UK to resolve my online banking. I agreed. On top of that, it is virtually impossible to stay in contact with Standard Bank from abroad. First phone call (unresolved) cost me over £100. I've tried using contact us on the website, and it doesn't allow for international phone numbers or emails. Then my emails to the customer agent were getting quarantined. The server sends me an email to email the recipient to tell them to un-quarantine my email. How am I supposed to do that if the email just goes straight back into quarantine. I even got a friend who works for Standard Bank to contact the agent for me. Please can someone just get the bank card to me in the UK. I've sent my new address. I've sent confirmation that they can deduct the cost from my account.

PLEASE! I'm desperate to get back into control of my account

PS. Standard Bank, I hate that to get this resolved, I'm having to resort to an outside consumer website. It should be easier for expats to get hold of you on your own customer service sites and/ or by direct email to your agents.