Impossible to get hold of ***** to get my money returned.

I have had money ****** out of my business account - supposedly by someone using my card details online - BUT MY BUSINESS CARD IS NOT EVEN ALLOWED TO MAKE ONLINE TRANSACTIONS, so not sure how that can even happen?!?! But after reporting it to Standard Bank a week and a half ago... no word, no feedback, no communication (even after I was told I should opt in for WhatsApp updates) and now I wait on telephone calls forEVER (45 minutes earlier today with not even a hint of someone answering, before I needed to go to a business meeting... and now again for over 20 minutes and still no answer (even though the IVR tells me my wait should be just 10 minutes)... by the time someone actually answers the call I will have spent as much money as has been lost from my account due to this *****... NO-ONE can tell me that this is service ... I won't even hesitate to add the word GOOD in there... just common decency. If my customers had to spend the best part of an hour waiting on hold in order to do business with me... oh sorry... not even do business with me, an hour on hold to be able to recover money that was left in your care... I don't think I would have a business... yet another BAD experience from Standard Bank... #nolongerafanatall