Impossible to get help!

Im currently living in Singapore, I tried you use my Standard bank account online but standard bank had some new login system and when i tried to use it my account got blocked. I emailed them to help me unblock my card and nobody rep****. I emailed them again, the apologies and I sent my details again. Still nobody rep****. Its impossible to do anything with standard bank unless you in South Africa. Really getting annoyed by there lack of service.