RD
Rosalind D
1 reviews | Active since Apr 2016
13 Sept 2020, 12:36
Impossible to get assistance in closing an account.
After being a customer for 38 years my partner has being attempting to close his account since 1st September. Being aware that this can only be done at a branch we have been to a branch in an attempt to make an appointment to close the account. We are in the COVID high risk group so queuing outside the branch where there is no social distancing is not an ideal situation. We were given a number to call and after calling the number we were given a reference number and told someone would call back . We are still waiting for the call. No-one seems interested in assisting us in closing the account
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Replies (5)0
Replies (5)
Standard Bank's replyOfficial
13 Sept 2020, 19:37 Hello Rosalind
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply13 Sept 2020, 19:37
Official
Hello Rosalind
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
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Rosalind D's updateReviewer Update
17 Sept 2020, 12:55Weel you have only proven that Standard Bank has no regard for customers as they just send an automatically generated response and nothing further. So we went back to the bank and closed the account. Had to wait 90 mins to do it. What I find amazing is the consultant didn't even ask why after 38 years my partner is closing his account..... Says if all
RD
Rosalind D's update17 Sept 2020, 12:55
Reviewer Update
Weel you have only proven that Standard Bank has no regard for customers as they just send an automatically generated response and nothing further. So we went back to the bank and closed the account. Had to wait 90 mins to do it. What I find amazing is the consultant didn't even ask why after 38 years my partner is closing his account..... Says if all
Standard Bank's replyOfficial
07 Oct 2020, 16:38Hello Rosalind
Thank you for bringing your concerns to our attention.
An email has been sent to you further details.
Awaiting your response.
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email has been sent to you further details.
Awaiting your response.
Complaint Resolution Centre
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Standard Bank's reply07 Oct 2020, 16:38
Official
Hello Rosalind
Thank you for bringing your concerns to our attention.
An email has been sent to you further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email has been sent to you further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
06 Nov 2020, 12:57Hello Rosalind
Thank you for posting your comment.
As per your telephone conversation today 05 November 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
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*** (fax)
***
Thank you for posting your comment.
As per your telephone conversation today 05 November 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply06 Nov 2020, 12:57
Official
Hello Rosalind
Thank you for posting your comment.
As per your telephone conversation today 05 November 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per your telephone conversation today 05 November 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
RD
Rosalind D's updateReviewer Update
06 Nov 2020, 15:01Standard Bank may want to give the impression that the issue has been resolved but as a customer their response has not addressed the issues raised.
RD
Rosalind D's update06 Nov 2020, 15:01
Reviewer Update
Standard Bank may want to give the impression that the issue has been resolved but as a customer their response has not addressed the issues raised.