Impossible to get assistance

At the beginning of May I asked Standard Bank for a statement (mid April to mid May) of my Personal account to be urgently printed on Bank Stationery and stamped, and then be left at reception for URGENT collection. After multiple emails with no response from Standard Bank, I escalated my request to the contact details on the Standard Bank website, which triggered a reply from Sea Point branch that it had been done and was waiting at reception. I informed them that a courier from Exchange4free would be coming on my behalf to collect the statement as I am currently in Australia. The courier has now been twice to the branch to pick up the statement and no one in the branch can find this statement. Ofcourse Sea Point branch and Head office are not replying to my numerous emails. And so after 2 weeks I still cannot present this statement to Exchange4free and the Rand Dollar has taken a dive which translates to a huge financial loss for me. Please can someone from Standard Bank assist me via Email, as HelloPeter is the only hope I have of reaching a Standard Bank staff member.